What Working In Slack Should Look Like

November 15, 2023

Important context before I start, the image below was taken from a recent demo where I facilitated how Slack creates greater alignment amongst teams.

In this example I am a Project Manager in my company and I'm using a channel to coordinate the rollout. Here's how Slack helps centralise information:

A : I've used a Public Channel and a clear naming convention. Why? Public Channels mean that anyone can see the information that is being shared, which means other projects or teams that might be depending on this project can get the information they need without messaging me directly

B: I've used the topic/description to clearly identify who is doing what in the project. Why? it's certainly useful for everyone to be aligned on who is leading what in the project

C: I've bookmarked what's important to know about the project: I've attached our project planning tool of choice (could also be Slack Lists when it's released), attached a Workflow to raise a risk and Canvas outlining the project plan/overview/anything else that's important

D: I've configured a daily standup workflow: As I want to reduce meetings, this Workflow will send an automated message into our channel and ask our team to provide their updates. Why is this useful? It gives people their time back

E: I can type my update in thread: My reply then becomes searchable and embedded into the channel. At any time I can search back for a specific day and the information I need ~ I don't need to look in my notepad, call recordings, other tools... it's the one place.

F: I can respond using a voice or video note: I might be running late, in between meetings or just busy doing other stuff. I can provide my update whichever way I want. The great thing is that Slack transcribes my voice into text to make it searchable

G: That isn't my best angle

H: I've created a Workflow for people to submit a project risk: It will spin up a form, ask a standard set of questions, post the content into the channel and link to a Google Sheet... the possibilities of Workflows are endless

I: I've used a Huddle to capture our weekly meeting: The whole team can join in, share screens, I've given the conversation a topic and our discussion items are captured in thread... why is this useful? Hopefully you can pick up what I'm putting down at this stage

Imagine you worked this way for 6 months and someone new started on your project. You could just point them to the channel and they automatically have everything the need to get started.

To summarise, the more context you put in Slack, the more aligned your teams and projects are. Working this way does mean you might need to review how you and your teams operate today and implement some changes/norms to be more open/transparent but trust me, when you figure it out it will make working SO much easier.