AI & Agentforce
AgentForce is a powerful AI platform that enables businesses to build customized, autonomous agents to support employees and customers 24/7.
Grounded in Salesforce’s Einstein platform, AgentForce agents leverage trusted data and predefined actions to address customer needs, collaborate with teams, and enhance productivity. These agents operate across multiple channels, including Slack, web, and mobile, to provide proactive and context-rich support.
AgentForce Practice
Bryd’s AgentForce practice empowers businesses to deliver exceptional support through AI-driven, autonomous agents within Salesforce Service Cloud.
We provide tailored implementation, from setup and customization to training and AI integration, ensuring support teams leverage predictive insights and automated workflows for faster, more personalized service.
Our expertise in integrating AgentForce with Slack enhances real-time collaboration, enabling teams to manage cases efficiently and boost customer satisfaction. With Bryd, unlock the full potential of AI-powered support for seamless, responsive customer experiences.
Our Slack Agent Practice
Bryd’s Slack Agent practice transforms Slack into a centralized hub for customer support, integrating AgentForce with Slack for real-time collaboration and quick access to customer data. This integration allows support agents to:
Collaborate Seamlessly
Work in dedicated channels to discuss cases, share insights, and solve issues without switching platforms.
Streamline Communication
Use automated workflows to update case statuses, route information, and prioritize tasks directly within Slack.
Leverage Real-Time Updates
Access instant case updates, track progress, and ensure accountability across teams to provide timely support.
Slack Agent practice empowers agents with the flexibility to manage cases, collaborate effortlessly, and drive support efficiency by embedding customer service directly into Slack’s collaborative environment.
Assistant entry point
Users can find and open AI apps through a new entry point in Slack, visible with the right settings.
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Assistant split view
Users can initiate private conversations with AI apps in a split view within a channel, in the flow of work.
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Loading states
Developers can set loading states while application operations are in progress.
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Suggested prompts
Developers can define default suggested prompts to help start the conversation.
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Assistant threads
These are designed to organize conversations and feature a single thread in the conversational experience. Slack will automatically start new threads when appropriate.
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Einstein AI
Bryd's Salesforce Einstein AI practice transforms business processes by embedding advanced AI capabilities into Salesforce, enabling smarter decision-making, automated workflows, and personalized customer interactions
Collaborate Seamlessly
Leverage AI-driven insights within Salesforce to foster collaboration across teams, align on strategies, and streamline workflows for enhanced productivity.
Streamline Communication
Utilize Einstein AI to automate email responses, predict case resolution times, and prioritize leads or opportunities, ensuring a more efficient and proactive customer engagement process.
Leverage Real-Time Updates
Access predictive analytics, real-time forecasting, and actionable recommendations directly within Salesforce to drive timely and informed business decisions.
Harness the power of predictive analytics for achieving measurable outcomes.
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Unlock AI & Agentforce with Bryd.
Get In Touch
Fill out our enquiry form and let us know what services you’re interested in.
Tell Us What You Need
We’ll find out more about your organization, your tools and challenges and what support will benefit your organization’s needs.
Slackforce Magic Commences
We get to work supercharging your Slack to support and elevate your team.
