Bryd’s ability to see the forest for the trees was remarkable. Their recommendations consistently considered our unique business needs and member challenges. This wasn’t just another Slack overhaul—it was a strategic transformation rooted in understanding our community’s DNA.
Colin Campbell - Director of Community
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In today’s world of interconnected communities, Pavilion—a leading network with a membership of over 10,000 professionals—faced a growing challenge: their Slack workspace had become a “messy” labyrinth, according to feedback from their own Net Promoter Score (NPS) surveys. What should have been a space fostering member engagement felt more like a roadblock, ultimately compromising Pavilion’s membership experience and perceived value. Enter Bryd, a Slack-first Salesforce consultancy focused on maximizing efficiency and seamless collaboration within Slack workspaces.
Pavilion’s Slack ecosystem had grown chaotic over time. Members expressed confusion navigating through numerous redundant channels, leading to dwindling engagement and lowered perceived value of their memberships. The Pavilion team struggled to communicate their Slack community’s worth, given its sprawling structure and inconsistent moderation. This, coupled with slipping engagement and adoption rates, made it imperative for Pavilion to find an effective solution quickly.
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Bryd partnered with Pavilion to conduct a comprehensive Slack audit, tackling their challenges head-on:
Weekly collaboration between Bryd’s Jacob Campbell and the Pavilion team kept the project agile, transparent, and efficient. Jacob’s hands-on approach allowed for pivots whenever necessary while maintaining laser focus on delivering results.
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With Bryd’s solutions fully implemented, Pavilion experienced a tangible transformation:
Pavilion is building upon the strong foundation Bryd established. With a clarified channel strategy and a more streamlined workspace, they are focused on deepening engagement, refining member lifecycle workflows, and enhancing retention rates. The result? A vibrant, organized community experience that positions Slack as the central hub for member connection, collaboration, and growth.
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As Oligo scaled, their Slack workspace needed to evolve from a basic setup to Slack Enterprise Grid—ensuring security, efficiency, and seamless collaboration. Their key challenges included:
Business Continuity: Migrating Slack Connect channels without disrupting mission-critical workflows.
Permission Management: Streamlining onboarding for internal teams and external collaborators.
Scalability & Security: Meeting enterprise standards while maintaining a fast, secure collaboration environment.
Bryd partnered with Oligo to upgrade and optimize their Slack environment, delivering a tailored, Slack-first approach:
Seamless Migration to Slack Enterprise Grid
✔ Consolidated external shared channels into a
Go-to-Market workspace, simplifying permissions.
✔ Introduced sponsored connections, enabling smooth onboarding for external partners—no paid Slack accounts needed.
Slack-First Communication & Automation
✔ Centralized all project communications in Slack, reducing reliance on email.
✔ Automated key workflows: reminders, action items, project updates, ensuring alignment across teams.
✔ Leveraged Slack Canvas for project management—consolidating timelines, deliverables, and milestones.
Effortless User Access & Permissions
✔ Implemented scalable, role-based permission management, making onboarding seamless.
✔ Enabled real-time updates in Slack channels, improving transparency and decision-making.
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The transformation delivered measurable gains in efficiency, security, and collaboration.
Enhanced scalability and security, ensuring smooth transitions.
External collaboration is now frictionless, with Slack adoption reaching 97%.
Automation reduced manual admin work, boosting response and resolution times.
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Oligo continues to innovate with Bryd, leveraging Slack’s latest capabilities:
Expanding AI Capabilities: Automating call summaries, task tracking, and real-time insights.
Optimizing Knowledge Sharing: Turning Slack threads into searchable knowledge bases.
Testing New Slack Features: Exploring Canvas enhancements, Lists, and more.
With Bryd, Oligo’s Slack workspace isn’t just a tool—it’s a competitive advantage.
As Oligo scaled, their Slack workspace needed to evolve from a basic setup to Slack Enterprise Grid—ensuring security, efficiency, and seamless collaboration. Their key challenges included:
Business Continuity: Migrating Slack Connect channels without disrupting mission-critical workflows.
Permission Management: Streamlining onboarding for internal teams and external collaborators.
Scalability & Security: Meeting enterprise standards while maintaining a fast, secure collaboration environment.
Bryd partnered with Oligo to upgrade and optimize their Slack environment, delivering a tailored, Slack-first approach:
1. Seamless Migration to Slack Enterprise Grid
✔ Consolidated external shared channels into a
Go-to-Market workspace, simplifying permissions.
✔ Introduced sponsored connections, enabling smooth onboarding for external partners—no paid Slack accounts needed.
2. Slack-First Communication & Automation
✔ Centralized all project communications in Slack, reducing reliance on email.
✔ Automated key workflows: reminders, action items, project updates, ensuring alignment across teams.
✔ Leveraged Slack Canvas for project management—consolidating timelines, deliverables, and milestones.
3. Effortless User Access & Permissions
✔ Implemented scalable, role-based permission management, making onboarding seamless.
✔ Enabled real-time updates in Slack channels, improving transparency and decision-making.
Through Bryd’s innovative solutions, January Capital experienced transformative improvements across their organization:
Quantitative Impact
A 45% increase in public channel usage fostered greater team collaboration, while 90% of employees reported higher satisfaction with Slack’s enhanced functionality and user experience.
Faster Process Turnaround
Improved response times for key business processes, from approvals to reporting.
Cultural Shift Toward Efficiency
By centralizing tools and enabling asynchronous communication, Bryd helped embed a culture of efficiency and clarity across January Capital’s teams.
January Capital’s collaboration with Bryd illustrates the power of tailored technology solutions in driving operational excellence. By transforming Slack into a comprehensive workflow platform, Bryd enabled January Capital to scale effectively, improve decision-making, and foster a more engaged, collaborative team.
As January Capital grew, so did the complexity of its workflows and operations. The team faced several key challenges:
Underutilized Slack Capabilities: Slack was primarily used for messaging, with advanced features left
unexplored.
Fragmented Workflow Management: Critical processes like approvals, reporting, and employee onboarding were scattered across various tools and informal methods.
Asynchronous Communication Struggles: Operating across different time zones created inefficiencies, with context often lost in real-time interactions.
Lack of Standardization: Decision-making and operational processes were inconsistent, impacting productivity and visibility.To address these inefficiencies and drive sustainable operational improvements, January Capital engaged Bryd for a comprehensive Slack transformation.
1. Centralized Workflows: Integrated tools like Notion, Google Calendar, and Google Docs into Slack, simplifying operations and eliminating fragmented communication.
2. Custom Automations: Designed workflows for key processes:
Approvals & Payments: Automated signatures and approvals.
Employee Onboarding: Standardized onboarding for consistency.
Hazard Reporting: Enabled real-time issue reporting.
Business Intelligence: Streamlined data collation for better decisions.
3. Asynchronous Collaboration: Introduced workflows to maintain context across time zones, boosting productivity for a global team.
4. Leadership Training: Conducted sessions to promote adoption and highlight Slack’s potential, driving organizational change.
Through Bryd’s innovative solutions, January Capital experienced transformative improvements across their organization.
Quantitative Impact: 45% Increase in Public Channel usage, fostering greater team collaboration. 90% Employee Satisfaction with Slack’s enhanced functionality and user experience.
Faster Process Turnaround: Improved response times for key business processes, from approvals to reporting.
Cultural Shift Toward Efficiency: By centralizing tools and enabling asynchronous communication, Bryd helped embed a culture of efficiency and clarity across January Capital’s teams.
The success of this partnership has laid the groundwork for future initiatives, including:
Ongoing Workflow Optimization: Continuously monitoring and refining existing workflows to meet evolving business needs.
Expanding Third-Party Integrations: Exploring new integrations to further enhance operational capabilities.
Employee Training and Development: Ensuring employees remain equipped to leverage Slack’s latest features.
January Capital’s collaboration with Bryd illustrates the power of tailored technology solutions in driving operational excellence. By transforming Slack into a comprehensive workflow platform, Bryd enabled January Capital to scale effectively, improve decision-making, and foster a more engaged, collaborative team.
